1. Sales

Core responsibilities: Develop customer resources and drive business growth.

Specific tasks:

Maintain existing customer relationships and explore potential customers;

Responsible for promoting and providing quotations for services such as booking space, customs clearance, and delivery on the US-Canada route;

Analyze market trends and formulate sales strategies;

2. Customer service

Core responsibilities: customer communication and service experience assurance.

Specific tasks:

Responsible for customer consultation and reception, answering questions related to transportation and customs clearance;

Monitor the status of orders and proactively provide feedback on progress;

Coordinate internal departments to handle customer needs and emergencies;

Collect customer feedback and drive service improvement.

3. Operation

Core responsibilities: execution of transportation and logistics processes.

Specific tasks: Responsible for practical operations such as booking space, loading containers, picking up goods, and delivering them;

Consolidate customer goods, arrange warehousing, LCL (Less than Container Load) or FCL (Full Container Load) transportation;

Monitor the status of goods in transit and handle any abnormalities;

Ensure smooth connection between the transportation and customs clearance processes.

4. Customs affairs

Core responsibilities: Customs clearance compliance and customs management.

Specific tasks:

Review the customs clearance documents provided by the client to ensure compliance and completeness;

Classify the goods according to HS CODE, verify the tax rate, declared value, and relevant regulatory requirements;

Pay attention to policy changes and provide timely customs advice to customers;

Develop risk prevention and control measures to reduce customs declaration errors and inspection rates.

5. Customs broker

Core responsibilities: Providing customs clearance services throughout the United States.

Specific tasks:

As the customs declaration entity, handle customs clearance procedures throughout the United States;

Handle declarations for general goods, sensitive goods, and high-value products;

Provide services for return shipments, inspection response, and dispute resolution;

Relying on former US Customs officials as consultants, we aim to enhance customs clearance efficiency and compliance assurance.

6. Card and Banking Department

Core responsibilities: Responsible for truck transportation and final delivery within the United States, ensuring the rapid, safe, and compliant arrival of goods at their final destination.

Specific tasks:

Operate a truck delivery network covering the entire United States, providing door-to-door services;

Undertake the final-leg distribution tasks such as FBA warehousing, docking with supervised warehouses, and regional distribution;

Manage the bonded truck dedicated line and supervised warehouse to ensure transportation compliance and timeliness;

Seamlessly connect with customs clearance agents, collaborate in handling cargo inspection, return services, and other related procedures, and reduce the costs of port delays and returns;